Refund Policy

Refund Policy

Returns

We do not accept returns. However, If product has arrived to you defective and has not touched the water, we will grant a full refund once the product is returned, and we will not charge a restocking fee. If your return request is not caused by any defects on our behalf, and if approved, you will be charged a $20 restocking fee. In other select situations, we will offer a gift card. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items: Gift cards, downloadable software products, etc.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or a gift card is granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Shipping

To return your product, you should mail your product to: Tank Matez, 303 S Santa Fe Ave, Pueblo, CO 81003 United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.